Let’s face it, technology is constantly evolving and before you think you’ve mastered a new product, platform, app or anything in between, there is a new release and you have to relearn or retrain all over again. That’s just how technology works, especially for business-to-business and business-to-government organizations who rely on cloud-based products and services to help their businesses run effectively and efficiently.
Building a team of product experts and power users can be challenging. From onboarding, to training, and change management, product knowledge and retention is constantly evolving so it’s important to have a way to access on-demand training, so that your teams or organization feel empowered to learn quickly and make an immediate impact. If you’ve ever felt like you have been in this position, it’s best to explore what learning and training options are available to you and your team and a subscription-based training approach may be best.
When weighing the pros and cons of what training options are available to you, I’ve put together my top list of nine ways to get the most out of a subscription-based product training platform. Read through each and hopefully you can come away with helpful ideas to consider when evaluating training options for your organization. Here’s what to look out for:
Continuous learning over time – traditional approaches to learning and training generally mean signing up for a live or online class, with a continuous learning approach, you can start and stop on your own schedule. While there is always a time and place for onsite and customized training, long-gone are the weeklong, eight-hour days of non-stop training!
Preferred learning styles – everyone learns and retains information differently. While some are visual, others may not, which is why a training platform that offers multi-modal learning options is so critical to users’ success. From live virtual classes, to on-demand recordings, infographics and more, you want a learning style that will suit everyone.
Expert training from product experts – you wouldn’t trust a doctor to fly a plane, would you? While both are experts in their own field, you want to learn from experts who build the product or solution you are ultimately trying to become an expert on. A learning and training platform should have curriculum content developed right from the experts themselves, not second hand content that may not be as robust as you need.
Hands-on workshops – don’t let the word “workshop” fool you. Workshops can be virtual and just as effective so that you can get hands-on and step-by-step training to get you closer to your learning goals.
24/7 access – sometimes everyday work can hinder your training schedule and productivity. It’s ok, we’ve all been and have felt like we’re racing against the clock to complete a training exercise critical to our job. Look for a platform that offers 24/7 access so you have the flexibility you need to meet your demanding schedule.
Right-Sized Learning – it’s important to remember that training content should be easily consumed and put into practice quickly to ensure that you transfer the learning to your job. Right-Sized Learning allows you flexibility scheduling and consumption of learning assets in your busy schedule.
Continuous content added – as product innovation continues, so should learning and training content. Just because you have mastered a module or other product add-on, doesn’t mean you have to stop there. A robust learning platform will always be innovating and iterating – just like you!
Public classes – having class flexibility on an ongoing basis is essential to a user’s expertise. With a variety of courses and available times, there’s no excuse that you can’t find a class to fit your schedule. Jump into a class if your calendar frees up and check-out the public class calendar frequently – you never know when a new virtual class may be added.
Learning paths by process flow – sometimes you just don’t even know where to start. A comprehensive learning and training platform will provide recommended and individualized training paths so you take the right courses and complete the required progress steps to ensure you’re learning course material, following the right steps.
If any of these product learning and training ideas have piqued your interest, I encourage you to check out the Deltek Learning Zone or as we like to call it, the DLZ. The DLZ offers a range of options to achieve your Deltek product learning objectives through multi-modal training so that you can learn at your own-pace, with the type of training medium that you learn best. There truly is something for everyone in your organization to become a Deltek product expert!
Building an engaged team in your organization requires many different and constant efforts. Leaders checking in with their team and managing goals as the situations change. Team members reporting when they see a problem and collaborating with the people involved to find a solution. But even the process of recruiting additional team members through employee referral programs can be a point where you can foster those relationships and everyone’s engagement in the organization’s goals.
Just like employees are often the closest to see a problem, they’re often connected to people that can help with those problems; engaging them in the search can foster a stronger team bond. An employee may see firsthand the lack of a skilled marketing person or feel the strain of not enough resources on a project. But from their past jobs, experiences on their job, volunteer work, or from any part of their social web they may be connected to people that would be a great fit. Acknowledging the need for additional hands and soliciting team members on the skills, experience, and competencies needed to for those hands gives them a role in the process. This way, all team members have contributed to shaping the requirements.
Once the requirements are out there, make sure to engage all team members to help with the search. Certainly, the team members that provided feedback and helped shaped those requirements should be reached out to help fill this post. Depending on each person, this may mean forwarding the requisition’s link, thanking them for how their feedback shaped the requirements, or explicitly asking their help in finding people that fit the bill. Here the point is to keep that momentum of that collaboration going to the search. Their feedback can highlight not only the skills of that referral, but also how they fit into that position and can uniquely contribute to the team. This can not only speed the time to finding the best candidate, but also getting that team member up to speed because the team can clearly visualize how they would fit into the team. And of course, there’s also the oft touted benefit that referrals bring in team members that have and thus will work well together.
Knowing what to measure and when to measure it helps define your HR team as a crucial addition to the company’s success. Gone are the days of simply posting job opportunities on your company website, and hoping for the best. Building a strategy, being smarter about where you are finding candidates, and knowing how effective your recruiters are will determine the future of your organization’s talent. When it comes to recruiting, there are dozens of metrics that you could report on, but we have picked out just the top five most commonly used to focus on in Part 1 of this post, with another five coming in Part 2.
1 – Time to Start
Time to Start refers to the amount of time it takes to bring a new hire on board from the moment that you first publicize the open position.
It is important to distinguish that this means the time until a new hire’s first day on the job, not the day they accept the offer. This is probably the most important recruiting metric to focus on as it relies on the efficiency of the recruiters and the sourcing channels used, but also determines the success of your overall recruiting strategy. Job vacancies within an organization can mean a loss of productivity until that position is filled, so the longer the time to hire, the longer your organization is lacking in that area.
Of course, the time to fill is going to vary based on the job level and perhaps the skill set that is required. As time goes on, however, HR should be able to determine an average time frame across all positions and work towards reducing that time.
2 – Retention Rate
Employee retention is an important metric for many reasons. Not only does it show how successful your recruiting efforts are in finding qualified candidates, but is also a great indicator of the overall health of an organization. For now, we will focus on what the retention rate can tell us about recruiting efforts.
If your organization has a hard time retaining people for longer than a year after their hire date, you may be hiring the wrong type of candidate. Once you have determined the cost per hire for each position, it’s no wonder that the retention rate is such an important metric. Your company could be bleeding money with this unnecessary turnover. The cost of replacing an employee can be upwards of two times their salary! (Article from the Center for American Progress)
So, as with any problem, the first step is to identify whether or not your organization has a reasonable retention rate based on your industry’s standards as this can vary widely by industry.
Then, rather than trying to look at retention rates for all positions across all levels of the organization, it will be more insightful to analyze by sections. For example, you can look at the turnover rate for a specific role. If one role is causing turnover every year, maybe you need to take a look at the responsibilities of that role. Are there unrealistic expectations or unattainable goals? Another way to look at the data is turnover by pay grade or even by department. In this way, you can determine if the retention problem is company-wide, if it’s in a certain department because of a bad manager, etc.
Ultimately, measuring the retention rate will allow you to pinpoint whether or not the issue is a recruiting one. To quote an article from Forbes, “The best recruitment strategy is a solid retention strategy and this has to start at the top.”
3 – Applicant Satisfaction
While related to the employee retention rate, it is important to look at applicant satisfaction on its own to ensure that your recruiting efforts are placing applicants into positions where they feel they can grow and excel.
The best way to measure this is simply to have a standardized new hire survey, and then use performance reviews as another chance for employees to express how satisfied or dissatisfied they are with their job. Surveys can include questions on the hiring process, on-boarding, and overall job satisfaction. These metrics will help you determine how positive an applicant’s experience is from the moment a recruiter reaches out to them. This allows a company to take a step back and look at their processes from an outsider’s perspective, and shed some light on how they are portraying their organization to applicants versus what they experience when they are hired.
In today’s social world, this firsthand experience and testimonial is as important to a company’s reputation and messaging as any other marketing effort. The real goal is highlighting where a change needs to occur internally.
Is there an opportunity for more training for not just the interview process, but the competencies of employees? Is there a reason for employee dissatisfaction with the company that can be fixed to help retain top talent? It may be as simple as the job descriptions need to be revised. But it may be the job, the role, or the company direction that may need to be refocused, clarified or redirected. These are just some of the insights that can be gained by using applicant satisfaction company’s self-reflection.
4 – Sourcing Channel
Sourcing channel or source of hire simply refers to the efficacy of the different job boards or media a company uses to publicize its current job openings. The reason for tracking this metric is simple – there are hundreds of options for sourcing candidates, but depending on your industry or your specific organization, certain sources will prove to be more effective or provide higher quality candidates than others.
Talk about sourcing channels comes up often when thinking about Big Data – gathering the information above, you are able to combine this data to see the big picture and support your sourcing choices. As noted by David Bernstein on HR.com, “Big Data analysis also enables the employer to measure the effectiveness of their recruitment campaigns in real time and make necessary adjustments—sooner rather than later—to improve performance.” Not only do we need to take a look at what we’ve done in the past that worked, but what are we doing now that isn’t working? And how might we shift our resources towards more effective sources?
5 – Quality of Hire
It will take some time to determine the quality of a new hire, but the longer the employee is at the company, the easier it will be to establish. This should take into account not only performance ratings, but also their potential. Over time, you will be able to see a trend in their performance reviews, and determine their overall worth to the organization. This metric can then be linked to the sourcing channels to help determine where the highest quality candidates originated from, as well as the time to hire so recruiters can get a sense of how long it takes to find the right candidate.
The formula for Quality of Hire should be comprised of recruitment-focused quality measures and post-hire contribution / performance quality. The factors that contribute the data for each side of this metric can differ from one organization to the next. Deltek’s Quality of Hire report plots recruitment efficacy and directly correlates this to post-hire performance appraisal scores.
Quality of hire may sound rather subjective and difficult to determine, but nevertheless is one of the most important metrics. Because the cost per hire and retention rate are constantly scrutinized, it is important to find quality hires that are going to stay with your company for a long time, thus diminishing the need for another costly hire down the road.
Because of its organizational impact, quality of hire is a more important metric to track than time to fill or cost per hire.
For more recruiting KPIs, keep an eye out for Part 2 of this blog post coming soon!
You may also find our Top 10 Recruiting Metrics Cheat Sheet to be helpful in your efforts to streamline your recruiting plans in 2017.
Every human, animal, plant and nowadays even some machines have the ability to learn. So what is learning? Learning is the act of acquiring new, or modifying and reinforcing existing, knowledge, behaviors, skills, values, or preferences and may involve synthesizing different types of information. Researchers disagree on the attention span of a human. According to Statistics Brain, some think that most healthy teenagers and adults are unable to sustain attention on one thing for more than about 20 minutes at a time, although they can choose repeatedly to re-focus on the same thing, however, others disagree and state that a human attention span is as short as 8 seconds which is less than a goldfish.
Different people have different learning capabilities and pace. There are different learning methods. Some people learn better visually. Visual learning is a style in which a learner utilizes graphs, charts, maps and diagrams. Others learn better auditory. Auditory learning is a learning style in which a person learns through listening. An auditory learner depends on hearing and speaking as a main way of learning. So what are the best methods to keep employees/students engaged during the learning period?
1) Use their devices: Use traditionally known distracting devices as educational devices. This keeps them more excited making sure you keep it an engaging session and not a lecturing one.
2) Gamify your classroom: Use games as a source of learning and quizzing your employees’/students’ knowledge. This makes the learning process more exciting and engaging for all parties.
3) Learning ownership: Empower employees and give them ownership of their learning so they understand how important what they’re doing is.
4) Explain to them the bigger picture: Show them why it is important to take care of the intellectual health and what there is in it for them.
5) Be enthusiastic: Be positive, funny and active. Speak their language. If employees/students see you as a human being who is on their side and trying to help them, they’ll look at what you’re saying through a different lens and are more likely to actually pay attention.
6) Incentives: Give employees/students incentives to take a class and if successfully passing they would receive an award that can be either monetary or for example tickets etc.
7) Experience/opinion sharing: Discuss different topics. Take employees/students opinions. Allow a conversation/ ideas’ sharing session. Maybe even a competitive game session through splitting them into groups. This improves team work skills and which could motivate some employees/learners to stand out among their peers. This keeps the learner more engaged and excited throughout the learning session.
There are different learning methods that you can use to suite different learner types. However referring to the points above visual and auditory combined methods create the best learning methods which also leads us to emphasize on the importance of communication and interaction between the different parties to ensure the best learning outcomes. This might differ from one culture to another. So which of the above do you think is a suitable learning method for your organization?
