The Customer Care Connect Site
The Deltek Customer Care Connect site (https://customercare.deltek.com) requires you to login with your individual username and password. If you don’t remember your password, simply click Account Assistance on the login page and follow the instructions. You will find a quick Connect Site overview video on the Home page to give you a brief tutorial of the site. Access the Connect site to:
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Log new cases and manage existing cases
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Use Enterprise Search to access our Knowledge Base and Release Documentation
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Connect with other Talent Management users on our Customer Forums
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Submit product enhancement requests
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Direct escalation to Support management
Quick Chat with Support Available Now!
We are excited to announce that as of August 8, 2016, Talent Management customers now have access to Quick Chat on the Customer Care Connect support website. Use Quick Chat to get answers to general questions from our Support team. For more complex questions, please log a case via the Submit Case page and you will receive a prompt reply.
Support Escalation Widget
If you have submitted a case with Support and it hasn’t been handled to your satisfaction, you are encouraged to contact the Customer Care Support Management team directly through our Escalation form now available on the Connect site Home page.
Customer Forums
Engage with literally thousands of Talent Management users and experts in the Customer Forum on the Customer Care Connect site. This space is dedicated to conversations around best practices, tips and tricks, etc. Feel free to jump in to interact with the community!
Contacting Customer Care Support by Phone
The phone number for Authorized Support Contacts to contact Support is 1-877-HLP-PROJ or 1-877-457-7765. Please be sure that you have your unique 6 digit individual contact ID when calling Customer Care. When you provide your Contact ID, our average speed to answer is under 2 minutes! If you do not have your Contact ID you can find it on your Home page on the Connect site in the upper right hand corner under your name.
Your Satisfaction is Our Top Priority
You may receive a survey request from your Support interaction. We read all survey comments and greatly appreciate your feedback!
If you have questions about the Deltek Customer Care Connect site itself contact CC Ops Help.
Please remember to add Deltek (DeltekSupport@deltek.com and deltek@more.deltek.com) to your safe sender’ list in your email settings or spam filter to make sure you receive updates from our Customer Care support team.